Return & Exchange Policy
**Return & Exchange Policy for Khyati Collection**
At Khyati Collection, we prioritize customer satisfaction and strive to offer the best shopping experience. Below is our Return & Exchange Policy, designed to ensure a hassle-free process for our valued customers.
### **1. Return Policy**
**Eligibility for Returns:**
- Items can be returned within 15 days of delivery.
- To be eligible for a return, the item must be unused, unwashed, and in the same condition as received. It should also be in its original packaging with all tags intact.
- Returns are not applicable on items purchased during sales, promotions, or on personalized/customized products.
**Non-Returnable Items:**
- Blouses, Stitched Garments, and Made-to-Measure items.
- Accessories including jewelry, bags, and footwear.
- Items marked as ‘Final Sale’ or ‘No Return’ on the product page.
**Return Process:**
- To initiate a return, please contact our customer care at [customer care email/phone number] with your order number and reason for return.
- Upon approval, you will receive a return authorization and instructions on how to send your item back to us.
- Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
**Refund Process:**
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and automatically applied to your original payment method within 7-10 business days.
### **2. Exchange Policy**
**Eligibility for Exchanges:**
- Exchanges are allowed within 15 days of delivery for size or color issues, provided the item is unused, unwashed, and in its original condition with tags intact.
- Exchanges are not applicable on items purchased during sales, promotions, or on personalized/customized products.
**Exchange Process:**
- To initiate an exchange, please contact our customer care at info.khyaticollection@gmail.com with your order number, details of the item you wish to exchange, and the preferred size or color.
- If the desired item is unavailable, we will offer you a refund or store credit.
- Customers are responsible for the cost of return shipping for the item to be exchanged. We will cover the shipping cost of sending the replacement item to you.
### **3. Conditions**
**Damaged or Defective Items:**
- In the unlikely event that you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a return and provide a replacement or a full refund at no extra cost.
**Order Cancellations:**
- Orders can be canceled within 24 hours of placing the order. After this period, cancellations are not allowed as the order would have been processed.
**Store Credit:**
- In certain cases, we may issue store credit instead of a refund. Store credit can be used for future purchases on our website and will be valid for one year from the date of issue.
### **4. General Information**
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
- For international orders, we currently do not offer returns or exchanges unless the item received is damaged or incorrect.
**Contact Us:**
If you have any questions regarding our Return & Exchange Policy, please contact our customer care team at info.khyaticollection@gmail.com. We are here to help you and ensure your shopping experience with Khyati Collection is nothing short of delightful.
---
This policy reflects our commitment to quality and customer satisfaction at Khyati Collection. We hope it provides clarity and confidence in your shopping experience with us.
At Khyati Collection, we prioritize customer satisfaction and strive to offer the best shopping experience. Below is our Return & Exchange Policy, designed to ensure a hassle-free process for our valued customers.
### **1. Return Policy**
**Eligibility for Returns:**
- Items can be returned within 15 days of delivery.
- To be eligible for a return, the item must be unused, unwashed, and in the same condition as received. It should also be in its original packaging with all tags intact.
- Returns are not applicable on items purchased during sales, promotions, or on personalized/customized products.
**Non-Returnable Items:**
- Blouses, Stitched Garments, and Made-to-Measure items.
- Accessories including jewelry, bags, and footwear.
- Items marked as ‘Final Sale’ or ‘No Return’ on the product page.
**Return Process:**
- To initiate a return, please contact our customer care at [customer care email/phone number] with your order number and reason for return.
- Upon approval, you will receive a return authorization and instructions on how to send your item back to us.
- Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
**Refund Process:**
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and automatically applied to your original payment method within 7-10 business days.
### **2. Exchange Policy**
**Eligibility for Exchanges:**
- Exchanges are allowed within 15 days of delivery for size or color issues, provided the item is unused, unwashed, and in its original condition with tags intact.
- Exchanges are not applicable on items purchased during sales, promotions, or on personalized/customized products.
**Exchange Process:**
- To initiate an exchange, please contact our customer care at info.khyaticollection@gmail.com with your order number, details of the item you wish to exchange, and the preferred size or color.
- If the desired item is unavailable, we will offer you a refund or store credit.
- Customers are responsible for the cost of return shipping for the item to be exchanged. We will cover the shipping cost of sending the replacement item to you.
### **3. Conditions**
**Damaged or Defective Items:**
- In the unlikely event that you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a return and provide a replacement or a full refund at no extra cost.
**Order Cancellations:**
- Orders can be canceled within 24 hours of placing the order. After this period, cancellations are not allowed as the order would have been processed.
**Store Credit:**
- In certain cases, we may issue store credit instead of a refund. Store credit can be used for future purchases on our website and will be valid for one year from the date of issue.
### **4. General Information**
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
- For international orders, we currently do not offer returns or exchanges unless the item received is damaged or incorrect.
**Contact Us:**
If you have any questions regarding our Return & Exchange Policy, please contact our customer care team at info.khyaticollection@gmail.com. We are here to help you and ensure your shopping experience with Khyati Collection is nothing short of delightful.
---
This policy reflects our commitment to quality and customer satisfaction at Khyati Collection. We hope it provides clarity and confidence in your shopping experience with us.